Boone & Boone launches new website with customer resources

Boone & Boone has launched a new website aimed at making it easier for HVAC, plumbing and industrial customers to find product information, training and engineering tools. The update also expands access to seminars, whitepapers and other support resources as the employee-owned company works to improve customer experience.

Why it matters: - Boone & Boone’s new website is meant to help customers find information faster and reduce time spent on routine operational tasks. - The update adds training and engineering resources that can support product selection, sizing and troubleshooting. - The company is using the site to extend support beyond its sales representatives and to improve day-to-day customer access to technical information.

What happened: - Boone & Boone launched a new website focused on customer experience and easier navigation. - The employee-owned company specializes in HVAC, plumbing and industrial systems. - The website is available at the company’s website. - Scott Nielson, vice president of Boone & Boone, said the redesign is part of the company’s effort to move closer to customers and help them save time, capital and minimize downtime.

The details: - The site includes access to Boone & Boone Academy, with a registration link for educational seminars. - Seminars are offered throughout Oklahoma, Arkansas and New Mexico. - Select seminars qualify for PE PDH credits. - The website includes whitepapers covering topics such as domestic water pressure booster sizing and centrifugal pump applications. - The Engineering Toolbox provides manufacturer sizing tools. - The site also offers line cards for quicker manufacturer and product identification. - Streamlined navigation is intended to make product information and resources easier to find. - Boone & Boone said additional website enhancements will roll out in the near future.

Between the lines: - The website launch signals a broader push by Boone & Boone to package technical knowledge as a customer service tool. - The added seminars, whitepapers and sizing tools suggest the company sees education as part of its sales and support model. - The emphasis on local inventory and quick information access points to a customer base that values speed and uptime.

What's next: - Boone & Boone plans to add more website enhancements in the near future. - Customers are being directed to the new site to explore current resources and services. - The company is positioning the website as an ongoing platform for education, product access and support.

The bottom line: - Boone & Boone is turning its website into a customer service and technical support hub, not just a digital brochure.